Snapchat was the biggest winner the day Facebook’s services went down

use surged more than 20% after Inc.’s services went down for six hours Monday, the biggest winner among rival apps during the U.S. giant’s worst outage in years.

blamed network configuration glitches for immobilizing a suite of apps from Messenger to and driving some of its 2.7 billion daily users to the competition. Snap Inc. saw a 23% boost in time spent on its Android app on Monday compared with the same day the prior week, according to Sensor Tower data shared with Bloomberg News. That led gains in activity on apps from and to Twitter Inc. and ByteDance Ltd.’s TikTok on Oct. 4, the mobile researcher said.

The service disruption, which blamed on a faulty network configuration change, hit small businesses and gave ammunition to critics and legislators arguing that the company has grown into an unwieldy monopoly that should be cut down to size.

founder Pavel Durov said his app added 70 million users and set new highs for registrations and activity on Monday. It jumped to the top of the iPhone App Store as the most-downloaded free app in 40 markets, while was no. 1 in Poland and in the top 10 in 35 markets, Sensor Tower said.

Alternatives like Telegram, which closely matches the look and functionality of WhatsApp, have historically added millions of users every time the world’s most popular messenger has had a significant outage, though many quickly return to the Facebook app once it’s back online.

“We’ve spent the past 24 hours debriefing how we can strengthen our systems against this kind of failure,” Facebook Chief Executive Officer Mark Zuckerberg wrote in a note to employees on Tuesday. “The deeper concern with an outage like this isn’t how many people switch to competitive services or how much money we lose, but what it means for the people who rely on our services.”


Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *